Buy with confidence — Trusted Traders
We are proud to be part of the Bracknell Forest Council’s “Buy with Confidence” scheme and are approved by Trading Standards as “Trusted Traders”. We are CRB (criminal records bureau) checked and fully insured.
Home & Business support
No matter who you are or whatever your setup, we can help you! We are your local personal IT department on demand. We can implement and support your systems, network and staff on a pay as you go basis. We offer free phone and remote support with no retainer fees or monthly charges to pay.
No fix — No fee & No callout fee
In the highly unlikely case that we cannot fix your problem, you don’t pay a penny for our time. We also do not charge a callout fee within 10 miles of Winnersh, negotiable thereafter.
Pricing & Payments
We can fix any issue and we have 3 ways of doing this: On-site, Remote or Fixed-Fee Workshop.
In the case of workshop services, we can fix the labour fee so you know exactly what you are paying. If you wish to visit our workshop you will need an appointment so please call in advance.
Most services are achievable the same day even if the solution requires parts as we stock most standard parts and software. In the very unlikely event that we cannot fix your issue, we offer a no-fix, no-fee guarantee (some exclusions apply). Please call us In order for us to determine the best solution for you, and we can also give you a free estimate.
We accept payment by BACS / Internet bank transfer, debit / credit card and cash. Regular customers can set up a 30 day credit account and pay by BACS / Internet bank transfer.
We are in the process of developing a new business focused website. The prices below are for home users only. Please call for business prices.
|Every ½ hour after
|9am – 6pm Monday to Friday
|All other times
We can almost certainly help at your home or business premises.
We charge our first hour on-site. If it takes longer, we charge for each subsequent half hour or part thereof.
Most problems are fixable in an hour, but please call us for an estimate as this may vary depending on the nature of the problem and how much work there is to do.
If you are within 10 miles or 15 minutes drive of our location in Winnersh we do not charge a callout fee. If you are further away, please call us and we can give you a price — we have to do this to cover transport costs and travel time to assist our customers that are further away.
Depending on the problem, it may be that the job is better suited to a fixed-fee workshop fix, where you bring the equipment to us. However, we can pick up and deliver your equipment back to you — including dismantling all the wires and plugging everything back in — for an extra fee.
|Every ½ hour
|9am – 6pm Monday to Friday
|All other times
If you have an active broadband connection, we can fix your machine remotely over the internet, right now or at a time of your choosing.
This involves us installing a small application on your computer which allows us to use your PC, laptop or Mac as if we were sitting in front of it. This takes only a few minutes to do over the phone.
We can solve many problems this way and as we don’t have to travel anywhere, there are no callout fees and we are able to charge for each half hour from the get-go. This saves us time and you money.
This also means that we can help you wherever you are worldwide as long as you can connect to the internet — so if you are on holiday somewhere, on a foreign business trip or just long way from us, we can solve your issue.
When we are finished, we will remove the software if you wish, or we can show you how to simply disable the software so that we can no longer access your machine. The advantage of this is that next time you have an issue, you simply enable it, and we can help you right away without having to reinstall it. Most of our regular customers use this option.
Because of the amount of time involved in carrying out certain procedures, some issues are best solved in our workshop. This includes Windows reinstallations, virus cleans and laptop hardware, power and screen fixes.
We are able to offer fixed labour rates if you bring your equipment to us.
Alternatively, for an extra fee, we can pick up and deliver your equipment back to you — including dismantling all the wires and plugging everything back in.
There are too many services to list, but please find some common solutions in the table above. For an exact quote, please call us.
|Fixed Labor Fee
|Estimated Fix Time
|Parts fitting in our anti-static workshop
|Data transfer from old to new pc
|1 – 2 days
|Windows reinstall & data transfer
|Laptop DC Jack replacement
|1 – 3 days
|Laptop screen repair (inc screen)
|Laptop motherboard fix
|2 – 4 days