Remote Support

With this service, we can remotely control, fix and support your PC no matter where you are in the world from our workshop.

All you need to do is:

1. Call one of our contact numbers to alert us to the fact that you want support.
2. Complete the form below
3. If you have read and agree to the terms and conditions, tick the box and press the submit button

Terms & Conditions:

We, us, our and other first-person plural terms refer to 24-7 Computer Doctor, its employees and other authorised agents

You, your and other second-person terms refer to the person undertaking this remote access agreement

If we have installed any remote support software (e.g. LogMeIn, CrossLoop, WinVNC, OneClick, Zolved) on any of your PCs, although we won’t ever access your machine without your permission, you must understand that we are potentially able to access and view any activity on such PCs at any time. Please ask us to show you how to disable this feature or to remove them completely if you do not agree.

We strongly suggest that you back up any important files that are present on your machine because although we take great care, in very rare cases changes made to a computer system can cause unpredictable results.

We will not accept any responsibility for data loss whatsoever.

We may have to reset some parts of the software on your machine, this may include deleting saved passwords and/or uninstalling software products. If you do not have the software discs and license keys or are unable to log in to re-download your software, you may need to buy another copy.

Remote support software potentially gives us the right to access all the data on your machine. Although we will not look at the contents of any files that are outside the scope of the work we are carrying out, please ensure that you are comfortable with this.